Support

Quick Start Guide

Uptrends Infra is a cloud service that monitors your on-premise hardware and software infrastructure. This Quick Start Guide contains the instructions to get you up to speed with your monitoring account. Let’s get started!

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1

  Signing up for Uptrends Infra

  • Click the Create Free Account button.
  • Fill in your name and e-mail address. Your e-mail address is also your Uptrends Infra login name. Please use an existing e-mail address, as we will be sending you a confirmation mail.
  • Fill in a password that you will be using. Make sure your password is strong. You can always change your password at a later time.
  • Please enter your company URL. If you do so, we’ll get you started with a standard HTTP sensor that monitors your website using our global checkpoint network.
  • If you sign up, your account will be set up directly. We kindly ask you to fill in a few more details, like company name and phone number. Please check if we detected your country and time zone correctly and correct any information that might be wrong.
  • You can start using your account right away. We will also send you an e-mail, containing a link to confirm your signup.
  • If you have already signed up, you can login by clicking the Login link on the Uptrends Infra home page.
2

  Installing an agent in your network

  • Please install at least one agent in order to be able to monitor your infrastructure. You can install a single agent to monitor your infrastructure, or use multiple agents using the same Uptrends Infra account.In order to install the agent, you need a server or PC running either Microsoft Windows or Linux (Debian, CentOS or Ubuntu).
  • Download the Uptrends Infra Agent software. For Windows, you can download the agent setup file and run it directly. Alternatively, you can login to your account and find the appropriate installer by clicking Install agent in the Infrastructure menu.
  • Start the installer and confirm the license agreement.
  • Register the Agent by providing your user name (e.g. your e-mail address) and your password. When you register an agent, we’ll automatically start measuring disk space, network traffic, CPU performance and memory usage on that machine.
3

  Looking at the main dashboard

Every screen in Uptrends Infra is a dashboard, with tiles that show your data in a particular way. The top menu lets you access your dashboards, and you can interact with the tiles to navigate through your data and change the configuration of your dashboards if you want.


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  • Infrastructure
  • Dashboards
  • Alerts
  • Settings
My dashboard
Cancel/RevertSave/Save as Group/deviceLast 24 hours   
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  1. Uptrends Infra logo: click to return to your default dashboard.
  2. Infrastructure menu: review and edit agents, devices and sensors.
  3. Dashboards menu: overview of predefined and custom dashboards.
  4. Alerts menu: edit alert definitions and review past alerts.
  5. Account menu: edit account and user settings.
  6. Document tab: name of the current dashboard.
  7. Dashboard: main area with one or more tiles that show information and refresh automatically.
  8. Tile: different tile types offer specific ways to display the data.
  9. Tile resize handle: drag the handle to resize a tile.
  10. Tile title bar: shows the tile’s title. Drag the title bar to move the tile around.
  11. Tile settings button: shows up when you hover over the tile. Click to rename, edit or delete the tile, and change filter and sorting options.
  12. Dashboard settings button: click to rename or export to PDF or Excel.
  13. Full screen button: click (or type 'F') to switch to “full screen” mode and maximize dashboard real estate.
  14. Refresh button: click to refresh the dashboard manually.
  15. Period selector: click to select a predefined or custom period.
  16. Group and device selector: click to select different groups and devices.
  17. New tile button: click to add an extra tile to the dashboard.
  18. Save As button: click to copy the current dashboard and save it.
  19. Save button: click to save any changes to the current dashboard.
  20. Revert button: click to undo any changes to the current dashboard and reload the saved version.
  21. Log off button: click to log off when you are finished.
  22. Error/warning indicators: show the number of devices in in error or in warning. Click to navigate directly to these devices.
  23. Footer: shows your account ID. We may ask your account ID if you have a support question.
4

  Adding devices and sensors

Each time you register an agent on a server, a new device automatically shows up in the device list in your account, so we can start monitoring that server right away. You can do the same thing for each server you want to monitor, but typically you can have one agent monitoring multiple devices.

The actual things we monitor on those devices are called sensors. For a server device, we will create default sensors for processor time (CPU usage), available memory, free disk space and network usage, but you can remove those and add other ones if you want.

Adding a device

  • Open the Infrastructure menu and click the Add device button.
  • We will ask you which agent should monitor the new device, so choose the appropriate agent.
  • Fill in the Network ID for the device, which is the IP address or network name (such as 10.180.1.1 or MYSERVER) we can use to reach that server through the network.
  • Also enter a name and short code for the device. This can be anything, we will only show this in the dashboards so you can identify the device in the reports and charts.
  • Next, tell us which type of device you are adding: this can be anything from a Windows or Linux server or workstation, to a printer or networking device.
  • Depending on the device type, we can suggest default sensors for the device. You can accept the defaults or turn them off; you can always change the sensors later.
  • As soon as you finish the wizard steps, we will start monitoring your device.

Reviewing and adding sensors

  • Edit the appropriate device by selecting it in Infrastructure > Device list.
  • On the device's Sensors tab, you can see the sensors that currently exist for the device. You can turn them on or off using the Inactive/Active switch, change the order of the sensors (the sensor in the #1 slot is the primary sensor, and always shows up in data summaries) or edit a sensor by clicking on the sensor name.
  • Add a new sensor to the device by clicking on the Add sensor button at the top right of the screen. You can choose from a wide range of different sensors, depending on the type of your device.
  • Just like a device, a sensor has a description and short code. The actual settings for the sensor are in the Sensor properties tab. These settings, specific for each sensor type, determine what to monitor exactly, and which threshold values we should be checking for. Most sensor types allow you to set different values for warning levels and error levels.

5

  Using ready-made and custom dashboards

Your account comes with many different dashboards, right out of the box. These dashboards offer different views on your data, and cater to how you want to look at your infrastructure's performance data, whether it's for quick inspection or deep, interactive analysis.

Each dashboard is also suitable for continuous monitoring, allowing your Operations department to have up-to-date information on their wall display. We encourage you to browse through the different dashboards in your account:

  • Status dashboards show the status and key sensor information for all your groups and devices, and any alerts that are currently active.
  • Analysis dashboards let you find detailed information about the sensor measurements, as well as the uptime for your devices.
  • Error dashboards display several insights into any errors we detected, according to the sensor thresholds you set.
  • Custom dashboards: Perhaps you would like to have a couple of dashboards that show a different setup than our default dashboards are offering? No problem! You can copy and modify existing ones or build your own dashboards from scratch, choosing from a large range of different tiles, which are the building blocks for your dashboards. Choose any combination of our self-updating lists, data grids, charts and other specialized tiles for displaying your data, in the layout that is suitable for you.
  • Do you want to modify an existing dashboard? Make a copy by clicking Save as, make your changes and save them. Your own dashboards show up under Dashboards > My dashboards.
  • Ready to start building a new dashboard? Click Dashboards > Create new dashboard, add some tiles and arrange them in any way you like!

6

  Setting up alerts

Your account should already contain default Alert definition settings, but you can adjust those or create additional alert definitions.

  • Go to Alerts > Show alert definitions, and click on the name of an existing alert definition (for example, choose "Default alert"). Alternatively, create a new alert definition by choosing Alerts > Add alert definition.
  • On the Alert definition tab, we can verify that these alert settings are active, and which devices and device groups are covered by this alert definition. The default alert definition covers all devices, but you can choose any combination you need. Devices and groups can even be covered by multiple alert definitions if you want.
  • On the Escalation level tab, we can specify how quickly an alert should be sent, and to whom.
    Timeout (more severe): We will generate an alert message if the device's status stays at warning (yellow) or error (red) for more than 5 minutes. You can adjust that value here. Lower values trigger alerts more quickly, but higher values smooth out brief glitches that you don’t want to be alerted about.
    Timeout (less severe): We will generate a message immediately (after 0 minutes) if the device's status goes back to OK (green). You can adjust that value here.
    Users and user groups: Specify which users should receive a message, when this alert definition is triggered.
    Other settings include settings for reminder alerts, whether to send e-mail and or SMS/text message alerts, and any additional e-mail addresses that should receive a copy of e-mail alerts. Remember to set your mobile phone number in your user settings if you want to receive SMS/text alerts on your phone. Tip: You can review whether any alert message have been sent out (either through e-mail or SMS) by navigating to Alerts > Alert list.